Our Rooms

Information about your room, and room amenities

Complimentary Items

The apartment has been stocked with an initial supply of complimentary items such as soap, detergents, tea and coffee, milk, and toilet supplies for your convenience. These items are provided as a courtesy and are not replenished during your stay.

Cleaning

Guests are reminded that this is a ‘self-contained’ and not a ‘serviced’ apartment. It is the Guest’s responsibility to keep the apartment clean during their stay. For Guests staying longer than 7 nights you will receive a weekly complimentary service.

Check in / Check out Times

Check in times are 2.00pm to 4.00pm Monday to Sunday.

Beach Towels

Please note that towels in your apartment are not replaced daily. Apartment towels are not to be removed from the apartment and used at the pool or beach.

Balcony

Please be advised that the throwing of any item or projectile from a balcony or window is strictly prohibited as it may cause damage to property, personal injury or death.

Applications & Inventory

Each apartment is individually owned and furnished. A full kitchen is provided for your convenience.

Ice Makers

All apartments have refrigerators with built in water and ice. Please ensure ice maker is switched to ‘on’ position. You will find the ice in the freezer compartment.

Doors and Windows

Please always keep the front door locked. If you are leaving your apartment, it is suggested that you close the doors and windows, as COTTON TREE is renowned for strong wind gusts and afternoon storms. We also recommend that items not be left on the balcony, as they may be blown off in strong winds.

Garbage Disposal and Recycling

On each level there are two frosted glass exit doors. The door on the southern end of the building contains garbage chutes - one rubbish and one recycling.

Keys & Security Fobs

Please note that the doors are not self-locking. You will receive two sets of keys and fobs. Please ensure you have your keys and fob with you at all times, as many of the facilities require a key or fob to enter of leave.

Air Conditioning

Apartment has air conditioning in the living/dining area and both bedrooms.

Noise Restrictions

For the consideration of all residents and guests, please keep noise at a reasonable level. Any excessive noise could result in immediate termination of your holiday rental with a no refund policy and the police being called.

Lifts

For Lift Safety, children under 12 years are NOT permitted to ride the lift unaccompanied by an adult.

Loss, Damage & Valuables

Guests are responsible for any loss or damage to the unit and its contents during their stay, these must be reported to the reception and paid prior to your departure.

Laundry Facilities

For your convenience, an iron and ironing board is provided in the apartment. Please replace after use. Please ensure the lint filter in the clothes dryer is cleaned after each use.

Damage to the apartment and property (incl. breakers)

If, on arrival, you notice any existing damage or breakages within the Premises you must report your concerns re the condition of the property to our office within eighteen (18) hours after arrival. Otherwise it is agreed that all is in order with the premises. Please refer to our Terms and Conditions.